Fighting Crazy With Crazy
(Keep in mind that I’m male with a deep voice. We do not send techs to troubleshoot; troubleshooting has to be done on the phone, then we send a tech to replace parts.)
Me: “Thank you for calling ***. How may I–”
Customer: “Send me a tech to fix my computer.”
Me: “Well, what’s wrong with it?”
Customer: “It’s not working!”
Me: “Well, ok, but in order to get it working again, I would need to know what exactly is wrong.”
Customer: “I just told you it’s not working. Send me a tech to fix it!”
Me: “I’m afraid I can’t do that. I can help you perform some troubleshooting and–”
Customer: “Why the f**k can’t you just send me a tech?”
Me: “Well, like I said, I can’t do that. All I can do is troubleshoot with you on the phone to find out what’s wrong and then–”
Customer: “WELL THAT’S GREAT, A**HOLE! I DON’T CARE WHAT YOU SAY! SEND ME A TECH, NOW!”
Me, fake crying: “Why? Why do you hate me so much? Don’t you know how hard it is for a single mom with 5 kids to make a living?” *sob*
Customer: “???” *hangs up*
(I got written up for that. It was totally worth it though!)
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