Monday, June 7, 2010

The Daily Funny - 8th June 2010

Customer's From Planet Mars!

I work for an ISP in New Zealand and I had a customer call who was quite clearly a native English speaker and yet I could swear he was from another planet. The conversation went like this:

Cust: I can't connect
Me: What phone number are you dialing
Cust: My username?
Me: No, the phone number
Cust: Oh, my password?
Me: No, the phone number
Cust: Oh - (gives home phone number)
Me: That's your home phone number sir, is that entered in the phone number field?
Cust: No it's in the dialing from field
Me: Okay, so what's in the phone number field?
Cust: It doesn't have one
Me: No, it will have one, it will have a phone number that you are meant to be calling
Cust: So you want my username?

Quite seriously this went on for several minutes until we found out that he had ONLY *52(disable call waiting) in the phone number field and nothing all! Then we went thru and I asked him to put in the area code in the dialer and the phone number which he said he had done.

Then *52 wouldn't come up - even tho it was ticked so we went back to properties to find out he hadn't entered the area code even tho he said he had.

So, we did that.

Then we had to change the country code to New Zealand from USA and this took 10 minutes because he was looking in the Y's for NZ despite being told that it was alphabetical *almost groaning out loud at this stage*

FINALLY we got it sorted and he actually asked me WHY it hadn't worked!!!!! He was quite shocked when I said he hadn't been dialing any phone number.

Is it any wonder I am changing professions!

Thanks to: Blair Cooke


From May 1998

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