I work in the entertainment department of a huge store. I was restocking CD-Rs when a middle-aged woman came up to me.
- Her: "Excuse me, but what is in those colorful boxes? I'm looking for toys as a present for my nephew, and I just know he'd like a colorful box like that."
- Me: "Well, the toy department is upstairs, b--"
- Her: "...and in case they're jack-in-the-boxes, could I get one custom made, because I bet you don't have the color combination I'd like anyway."
- Me: "They're...not jack-in-the-boxes, ma'am. They are CDs."
- Her: "Oh! Kind of a big box for a CD. Does it come with lots of leaflets, or is it just air? I hate that way of--"
- Me: "No, no, no, you see, there's ten CDs in one box."
- Her: "Ten?! Oh my goodness, that's a lot of CDs. What kind CDs are they?"
- Me: "Well, we have CD-Rs in these, and CD-RWs over here. These ones are scratchproof, so they cost a little more--"
- Her: "Oh, I don't know about these modern things so much. Have you got any jazz?"
- Me: "Excuse me?"
- Her: "See, an old person like myself, I haven't even heard of scratchproof music before. I like jazz."
I tried to hold my poker face for every cent of my hourly wage.
- Me: "No, these CDs are empty. We have jazz over th--"
- Her: "Yes, I was over there, and there was nothing new. I already have them all at home. But do you have any jazz in these bulk boxes?"
- Me: "No, ma'am, I'm afraid we're all sold out of the jazz ones."
- Her: "Well... this box is $8.99, and at the jazz section I'd pay more for only one CD!"
- Me: "That's true, but these are empty, as I--"
- Her: "This is a pretty good deal, ten CDs for less than a tenner!"
- Me: "Undoubtedly, but--"
- Her: "I'll take this!"
- Me: "Ma'am, the CDs are empty. You won't hear anything."
- Her: "Oh?"
- Me: "I buy these myself all the time, and there's nothing on them."
- Her: "Maybe your volume wasn't loud enough. Or you had unplugged your speakers?"
When had she become tech support to me?
- Her: "I'll buy these. This is very cheap. You are a good salesperson!"
- Me: "Thank you, ma'am, but--"
- Her: "I'll just have to see if my nephew listens to scratchproof."
I took a long, long break after that one.
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