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It's always good fun listening to a customer who has already diagnosed their own problem, and has /no/ desire to discuss anything with you. Especially when you finally get to the truth of the matter:Cust: Your Internet's broken.
Tech Sup: Ah, right, broken in what way? You can't connect?
Cust: Of course I can't, it's not working, and you just need to get your servers working again, since I /know/ it's your end causing the problem.
Tech Sup: (slightly baffled) Oh, okay. What's the actual error message you're seeing?
Cust: Oh, something about a dial tone, just fix it!
Tech Sup: Dial tone? Uh huh.. So, if you plug a phone into that socket, does /it/ get a dial tone?
Cust: I can't.
Tech Sup: Sorry, you can't what, exactly?
Cust: Plug a phone in.
Tech Sup: Why not?
Cust: Well, it went BANG, and sparks came out of it, and now it's all fused to the wall....
To this day we are baffled as to what this person thought our servers could possibly have done that would make his modem cable fuse to the wall...
Thanks to: Anonymous Tech Supporter
From www.TechTales.com November 1998
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