They're welcome to you.
I work as part of an email problem solving team for an ISP. Our customers send us emails detailing their problems, andwe answer them. At least, thats the idea.
This conversation took place over the course of a number of days, with emails going back and forth. These are EXACT
quotes of the ENTIRE emails sent and received, minus the header information and the 'thank you for mailing's.
Mr X
"Sort it out. Its not working."
Support
"Please detail the problem you are having, with any relevant error messages; and we should be able to assist you straight away."
Mr X
"Its in my computer."
Support
"Are you getting an error message? We need to know what the problem is before we can help you with it."
Mr X
"There is an error message. I click OK."
Support
"What is the error message? We cannot help you if you are not able to tell us what the message says. If you can give
us some more information, we will be more than happy to assist you with this problem."
Mr X
"You guys are useless. I'm changing Service Providers."
Thanks to: Rob
From www.TechTales.com December 1998
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