Aisle Be Watching You
(I’ve misunderstood a question and directed the customer to the wrong aisle. I’m trying to tell her the correct aisle.)
Me: “Ma’am, I’m sorry. I thought you meant something else. What you’re looking for is actually down aisle 8. It’s the last item on the right.”
Customer: “I don’t believe you, and I’m too tired to look for it.”
Me: “Ma’am, I can verify that it is in aisle 8. There is a display a few feet away so you won’t have to walk all the way down there.”
Customer: “What is the store phone number?”
(The customer dials the store number with the phone in front of me. It’s on speaker phone so I hear ringing on her end and then ringing on my phone. I pick up the phone and look right at the customer standing no more than a foot away from me.)
Me: “Hello [store name].”
Customer: “Yes, hi. I have a question about a product you sell. What aisle is [product] down?”
Me: “Aisle 8. Last item on the right.”
Customer: “Thank you.” *hangs up, looks at me* “At least she knew what she was talking about!”
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