got paper?
I used to do tech support at a large company that made printers when I got this callme: thank you for calling *****copany name here**** my name is ******name here**** (gatheredcust info) what seems to be the problem?
cust: my computer keeps giving me an 'out of paper' error message whenever I try to print (already some can see where this is headed)
me: alright, that can be caused be several problems, first lets see if your printer itself is working properly, (instruct cust to do a self test on printer) now, is the printer pulling in paper to print?
cust: no, there's no paper in the printer, should I put some in?
me: yes lets do that (cust puts paper in printer) good, lets try to print from the computer
cust: (shocked and amazed) it worked!!!! you fixed it!!!! what was wrong with it?
Thanks to: Ciel
From www.TechTales.com March 1999
No comments:
Post a Comment